Privacy policy
Last updated: [19/06/2026]
Zen Haven Official ("Zen Haven," "we," "us," or "our") operates zenhavenofficial.com (the "Store") and all related content, features, products, and services (collectively, the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or purchase from the Services, or otherwise communicate with us.
Zen Haven is powered by Shopify, which enables us to operate and provide the Services to you.
Please read this Privacy Policy carefully. By using any part of the Services, you acknowledge that you have read, understood, and agree to the practices described here.
Personal Information We Collect
"Personal information" means information that identifies or can reasonably be linked to you. We may collect the following categories depending on how you use the Services:
Contact details — name, email address, phone number, billing address, and shipping address.
Financial information — payment card details, transaction amounts, and payment confirmation. Note: full card numbers are processed by Shopify Payments and our payment processors; Zen Haven does not store complete card numbers.
Account information — username, password, account preferences, and security settings.
Transaction information — products you viewed, added to cart, purchased, or inquired about.
Communications — information you include when you contact us by email or through the contact form.
Device and usage information — browser type, device type, IP address, pages visited, time spent on pages, and referring URLs, collected through cookies and similar technologies.
Email marketing preferences — whether you have subscribed to or unsubscribed from marketing communications.
We do not knowingly collect sensitive health or medical information. Content on our Services related to hormonal health, perimenopause, burnout, or wellness is educational in nature. We do not collect, store, or process personal health records.
How We Collect Personal Information
Directly from you when you create an account, place an order, subscribe to our email list, contact us, or submit a review.
Automatically through your device and browser as you use the Services, including through cookies, pixels, and similar tracking technologies.
From service providers including Shopify, payment processors, email marketing platforms, and analytics providers who process data on our behalf.
From third-party partners in connection with advertising or analytics, in accordance with their own privacy notices.
How We Use Your Personal Information
To provide and fulfil the Services — processing orders, delivering digital products, arranging physical product shipments, managing your account, and sending order-related communications.
To communicate with you — responding to enquiries, providing customer support, and sending transactional emails related to your orders or account.
For marketing and promotional communications — sending newsletters, product announcements, promotional offers, and content updates by email, where you have subscribed or where permitted by applicable law. You can unsubscribe at any time using the link in any marketing email.
For advertising and personalization — displaying relevant advertisements on our Services and on third-party platforms based on your browsing and purchase activity, where permitted.
For security and fraud prevention — verifying identities, detecting fraudulent or harmful activity, and protecting the integrity of our Services.
To comply with legal obligations — responding to lawful requests from regulators, law enforcement, or courts, and enforcing our Terms of Service.
To improve the Services — analyzing usage patterns, testing features, and understanding how customers interact with our store in order to improve the experience.
How We Disclose Personal Information
We do not sell your personal information to data brokers. We may share personal information with the following categories of recipients for the purposes described above:
Shopify — as our e-commerce platform provider. Shopify processes personal information on our behalf and in accordance with its own privacy policy. See the Shopify Privacy Policy for details.
Payment processors — to complete your transactions securely.
Shipping and fulfilment providers — to deliver physical products.
Email marketing platforms — to send marketing and transactional communications.
Analytics providers — to analyze store performance and customer behavior in aggregate or pseudonymized form.
Advertising partners — to serve targeted advertising based on your activity, where permitted and in accordance with your choices. You may opt out of data sharing for targeted advertising here.
Legal and regulatory authorities — where required by applicable law, legal process, or to protect our rights.
Business successors — in connection with a merger, acquisition, or sale of assets, where your information may be transferred to the succeeding entity subject to the same privacy protections.
Cookies and Tracking Technologies
We use cookies and similar technologies to recognize your browser, maintain your shopping session, remember your preferences, analyze site traffic, and serve relevant advertising. You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect store functionality.
For visitors in the European Economic Area or United Kingdom, we honor the Global Privacy Control (GPC) opt-out signal. When detected, we treat it as a request to opt out of data sharing for advertising purposes for that device and browser.
Our Relationship with Shopify
Because the Services are hosted on Shopify, Shopify collects and processes certain personal information about your access to and use of the Store in order to provide and improve services across its merchant network. This includes data about your interactions with our store combined with your activity at other Shopify-powered merchants. For information about how Shopify handles your data and to exercise your rights in relation to Shopify's processing, visit the Shopify Privacy Portal.
Children's Privacy
The Services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18 (or the applicable age of majority in your jurisdiction). If you believe we have inadvertently collected information from a minor, please contact us and we will delete it promptly.
Data Security and Retention
We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no transmission over the internet or electronic storage system is completely secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, maintain your account, comply with our legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we securely delete or anonymize it.
Your Rights and Choices
Depending on where you reside, you may have some or all of the following rights regarding your personal information:
Right to access / know — to request what personal information we hold about you.
Right to delete — to request that we delete personal information we hold about you, subject to certain exceptions.
Right to correct — to request that we correct inaccurate personal information.
Right to portability — to receive a copy of your personal information in a portable format.
Right to opt out of sale or targeted advertising — to direct us not to share your information for purposes of targeted advertising. Exercise this right here.
Right to opt out of marketing emails — use the unsubscribe link in any marketing email, or contact us directly. We may still send non-promotional emails related to your account or orders.
If you reside in the UK or European Economic Area, you may additionally have the right to object to or restrict our processing of your personal information, and to withdraw consent where consent is the basis for processing. You also have the right to lodge a complaint with your local data protection authority. A list of EEA supervisory authorities is available at edpb.europa.eu.
To exercise any of these rights, contact us at hi@zenhavenofficial.com. We will respond within the timeframe required by applicable law and may need to verify your identity before processing your request.
International Data Transfers
We operate from the United States and may transfer, store, or process your personal information in countries other than your own. If you are located in the European Economic Area or United Kingdom, we rely on legally recognized transfer mechanisms, including Standard Contractual Clauses, for transfers to countries without an adequacy determination.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technology. We will post the updated version on this page with a revised "Last updated" date and provide notice as required by applicable law.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
447 Broadway, 2nd Floor Suite #1323, New York, NY 10013
For the purposes of applicable data protection law, Zen Haven Official is the data controller of your personal information.