Terms of service
Last updated: [19/06/2026]
Welcome to Zen Haven Official. These Terms of Service ("Terms") govern your access to and use of zenhavenofficial.com and all related content, features, products, and services (collectively, the "Services") operated by Zen Haven Official ("Zen Haven," "we," "us," or "our").
Please read these Terms carefully before using the Services. By visiting, browsing, or purchasing through the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Services.
SECTION 1 — ELIGIBILITY AND ACCOUNT
By using the Services, you represent that you are at least 18 years of age (or the age of majority in your jurisdiction). You agree to provide accurate, current, and complete information when creating an account or completing a purchase, and to keep that information updated.
You are solely responsible for maintaining the security of your account credentials. Do not share your password. You may not transfer or assign your account to another person.
SECTION 2 — PRODUCTS AND DESCRIPTIONS
Zen Haven offers a combination of digital products (eBooks, wellness guides, and downloadable resources) and physical products (skincare devices and wearable wellness technology). We make every effort to describe our products accurately, including pricing, contents, and intended use.
Digital products are delivered electronically. You will receive a download link or access instructions via the email address associated with your order. Ensure your email address is correct at checkout. We are not responsible for delivery failure caused by an incorrect email address. Additional digital titles are periodically added to the catalogue; products listed as "coming soon" on the Services are not available for purchase until officially launched.
Physical products are dropshipped through our fulfilment partners. Product images are representative; minor variations in colour or finish may occur due to display settings. Wearable patch products are sealed for hygiene and must remain in their original sealed packaging to be eligible for return under our Refund Policy.
We reserve the right to modify product descriptions, discontinue products, or limit quantities available for purchase at any time without prior notice.
SECTION 3 — HEALTH AND WELLNESS DISCLAIMER
The content on the Zen Haven Services — including all written materials, eBooks, guides, workbooks, and website content — is provided for general informational and educational purposes only.
Nothing on the Services constitutes, or is intended to constitute, medical advice, diagnosis, or treatment. Content related to hormonal health, perimenopause, burnout, nutrition, sleep, or any other health topic is not a substitute for professional medical advice from a qualified healthcare provider.
Always consult a licensed physician or healthcare professional before making changes to your diet, supplementation, exercise, or healthcare routine. Do not disregard professional medical advice or delay seeking it because of something you read on the Services.
If you are experiencing a medical emergency, contact emergency services immediately.
By using the Services, you acknowledge that you have read this disclaimer and understand that Zen Haven assumes no liability for decisions made based on content published on the Services.
SECTION 4 — CONTENT AND PERSONAS
The Services feature educational wellness content written under the guidance of our advisory framework and attributed to the brand persona Dr. Aurora Flemming. Dr. Aurora Flemming is a curated author persona, not an independently verifiable individual practitioner. All health-related content attributed to this persona is for educational purposes only and is subject to the disclaimer in Section 3.
The Services may also feature AI-assisted visual content and brand spokespersons. We are committed to transparency about how we use technology to create our brand experience.
SECTION 5 — ORDERS
When you place an order, you are making an offer to purchase. Zen Haven reserves the right to accept, modify, or decline any order at our discretion. Your order is not accepted until we confirm it and process your payment.
Please review your order carefully before submitting. Digital product orders, once processed and delivered, cannot be cancelled. For physical product cancellations, contact us at hi@zenhavenofficial.com as soon as possible after placing your order; we cannot guarantee cancellation once an order has been submitted to our fulfilment partner.
All purchases are subject to our Refund Policy.
SECTION 6 — PRICING AND BILLING
Prices are displayed in the currency of your selected region and are subject to change without notice. The price charged will be the price shown at the time you complete your purchase. Prices do not include applicable taxes, which will be calculated at checkout.
We may offer promotional pricing governed by separate terms. Where a conflict exists between promotional terms and these Terms, the promotional terms take precedence.
You represent that payment information you provide is accurate, that you are authorised to use the payment method, and that you will pay all charges incurred.
SECTION 7 — DIGITAL PRODUCT TERMS
Upon purchase of a digital product:
- You are granted a personal, non-exclusive, non-transferable, non-sublicensable licence to access and use the purchased content for your own personal, non-commercial purposes.
- You may not reproduce, redistribute, resell, share publicly, or create derivative works from any digital product purchased from Zen Haven.
- Sharing your download link or file with others constitutes a breach of these Terms and may result in termination of your access without refund.
All intellectual property rights in digital products remain with Zen Haven Official.
SECTION 8 — SHIPPING AND DELIVERY
Physical product delivery times are estimates and are not guaranteed. We are not liable for delays caused by shipping carriers, customs processing, or events outside our control. Risk of loss and title for physical products passes to you upon delivery to the shipping carrier.
For digital products, delivery is immediate upon order confirmation. If you do not receive your access link within 30 minutes, check your spam folder before contacting us.
SECTION 9 — INTELLECTUAL PROPERTY
All content on the Services — including text, images, graphics, logos, product names, descriptions, and the overall design and arrangement of the Services — is owned by Zen Haven or its licensors and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, display, or transmit any content from the Services without our prior written consent, except for personal, non-commercial use. Unauthorised use may constitute infringement of our intellectual property rights.
Zen Haven, Zen Haven Official, and all related logos and product names are trademarks of Zen Haven Official. You may not use these trademarks without our written permission.
SECTION 10 — USER CONDUCT AND PROHIBITED USES
You may use the Services only for lawful purposes. You agree not to:
- Use the Services for any unlawful, fraudulent, or harmful purpose
- Infringe on the intellectual property rights of Zen Haven or any third party
- Attempt to gain unauthorised access to any part of the Services or its related systems
- Transmit malicious code, viruses, or disruptive data
- Scrape, harvest, or otherwise collect data from the Services without our written consent
- Impersonate any person, entity, or brand
- Resell or commercially exploit any portion of the Services or its content without authorisation
- Harass, threaten, or harm any person in connection with your use of the Services
We reserve the right to suspend or terminate access to the Services for any user who violates these Terms, without notice and without refund.
SECTION 11 — THIRD-PARTY SERVICES AND LINKS
The Services are powered by Shopify. Your use of the Services may also involve third-party tools, payment processors, shipping partners, and analytics providers. We are not responsible for the practices, content, or availability of third-party services or websites linked from the Services.
Any purchases, transactions, or interactions you have with third parties are solely between you and those third parties. We encourage you to review the privacy policies and terms of any third-party services you engage with through the Services.
SECTION 12 — FEEDBACK AND REVIEWS
If you submit reviews, testimonials, suggestions, or other feedback to us, you grant Zen Haven a perpetual, royalty-free, worldwide licence to use, reproduce, modify, publish, and display that content for any purpose related to operating and improving the Services.
You represent that any feedback you submit is your own, accurate to the best of your knowledge, and does not infringe the rights of any third party. Zen Haven may remove or edit feedback that we determine to be false, offensive, or in violation of these Terms.
SECTION 13 — DISCLAIMER OF WARRANTIES
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THAT ANY RESULTS OBTAINED FROM USE OF THE SERVICES OR OUR PRODUCTS WILL BE ACCURATE, COMPLETE, OR RELIABLE.
This disclaimer applies to the fullest extent permitted by law. Some jurisdictions do not allow exclusion of implied warranties, so this disclaimer may not apply to you in full.
SECTION 14 — LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ZEN HAVEN OFFICIAL, ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES EXCEED THE AMOUNT YOU PAID TO US FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE MONTHS PRECEDING THE CLAIM.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you in full.
SECTION 15 — INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Zen Haven Official, its affiliates, officers, directors, employees, agents, and service providers from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms; (b) your use of the Services; (c) your violation of any law or the rights of a third party; or (d) any content you submit through the Services.
SECTION 16 — ERRORS, INACCURACIES, AND OMISSIONS
We make every effort to ensure the accuracy of information on the Services, including product descriptions, pricing, and availability. However, errors may occur. We reserve the right to correct any errors, update information, or cancel orders affected by inaccurate information at any time without prior notice.
SECTION 17 — GOVERNING LAW AND DISPUTE RESOLUTION
These Terms are governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law provisions. You and Zen Haven consent to the exclusive jurisdiction of the state and federal courts located in New York County, New York for any dispute arising from these Terms or your use of the Services.
If you are located in the United Kingdom or European Economic Area, mandatory local consumer protection laws may also apply, and nothing in these Terms is intended to limit your rights under those laws.
SECTION 18 — CHANGES TO THESE TERMS
We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where required by applicable law, provide you with notice. Your continued use of the Services after any changes take effect constitutes your acceptance of the revised Terms.
SECTION 19 — SEVERABILITY AND WAIVER
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision is severed from these Terms and does not affect the validity or enforceability of the remaining provisions.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
SECTION 20 — ENTIRE AGREEMENT
These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Zen Haven Official with respect to your use of the Services, and supersede any prior agreements or understandings between us.
SECTION 21 — CONTACT INFORMATION
For questions about these Terms, please contact us:
Email: hi@zenhavenofficial.com
Mail: 447 Broadway, 2nd Floor Suite #1323, New York, NY 10013