Refund policy
Last updated: [19/06/2026]
At Zen Haven Official, we stand behind everything we sell. This policy covers both our digital products and physical goods. Please read it carefully before purchasing, as different terms apply to each product type.
Digital Products
Our digital products — including eBooks, guides, workbooks, and other downloadable content — are delivered instantly upon purchase confirmation.
Because digital files are delivered immediately and cannot be returned once accessed, all digital product sales are final.
We make an exception in the following circumstances:
- You never received access to your file after purchase (technical issue on our end)
- You were charged for a product you did not order
- The same product was charged more than once
If any of these apply, contact us within 7 days of purchase at hi@zenhavenofficial.com and we will resolve it immediately — either by resending your access link or issuing a full refund.
We do not offer refunds on digital products because you changed your mind, did not read the product description before purchasing, or feel the content did not meet personal expectations. We work hard to ensure every product description is accurate and complete so you can make an informed purchase before you buy.
Physical Products
We offer a 30-day return window on physical products, subject to the conditions below. Our current physical products are the LED Light Therapy Mask, The Mitochondrial Signal Patch™, and The Neuro-Reset Patch™.
LED Light Therapy Mask
Eligible for return within 30 days of delivery provided the item is unused, in its original condition and original packaging, and accompanied by proof of purchase.
Mitochondrial Signal Patch™ and Neuro-Reset Patch™
Our patch products are wearable wellness devices with a sealed package that cannot be resold once opened for hygiene and safety reasons. Patches are eligible for return only if the outer seal is unbroken and the product is in its original, unopened condition. Once the seal has been broken, the product is non-returnable except in cases of damage, defect, or incorrect item — see Damaged or Defective Items below.
To initiate a return on any physical product: Email us at hi@zenhavenofficial.com before sending anything back. We will confirm eligibility, issue a return shipping label, and provide instructions. Items returned without prior authorisation will not be accepted.
Damaged or Defective Items
If your physical product arrives damaged, defective, or incorrect, please contact us at hi@zenhavenofficial.com within 48 hours of delivery. Include a photo of the item and your order number. We will arrange a replacement or full refund at no cost to you.
Exchanges
If you would like a different physical product, the fastest path is to return your original item (once authorised) and place a new order separately. We do not hold inventory for exchanges.
Sale Items
All sales on discounted or promotional items are final. No returns or exchanges on sale items.
Bundles
Bundles containing both digital and physical products are subject to the terms of each component. The physical component of a bundle may be returned under the physical product policy above. The digital component is non-refundable once accessed.
European Union — 14-Day Cooling Off Period
If you are purchasing from within the European Union, you have the right to cancel or return your order within 14 calendar days of delivery, for any reason, without requiring justification. This applies to physical products only. For digital products, by completing your purchase and accessing the download, you expressly consent to immediate performance of the contract and acknowledge that you waive your right of withdrawal under EU consumer law.
For physical EU returns, contact us at hi@zenhavenofficial.com within 14 days of delivery. Items must be in original, unused condition and original packaging.
Processing Your Refund
Once we receive and inspect a returned physical item, we will notify you of the outcome within 2 business days. Approved refunds are returned to your original payment method within 5–10 business days, depending on your bank or payment provider.
If 15 business days have passed since your refund was approved and you have not received it, contact us at hi@zenhavenofficial.com.
Contact
447 Broadway, 2nd Floor Suite #1323, New York, NY 10013